Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS407016 Mapping and Delivery Guide
Lead a process to determine and solve root cause for a complex problem

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS407016 - Lead a process to determine and solve root cause for a complex problem
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to guide or lead a problem-solving process to solve complex and/or unusual problems. The problem-solving process will usually involve the use of either real or nominal groups to determine the root cause and propose the solution.This unit applies to managers and/or technical experts who are confronted by complex problems to which they need to develop a solution. The problem may be related to any area or process within the organisation or in the value stream and may have been formally presented to the individual for consideration or arise as part of other work.The person may or may not have the required technical expertise for the particular problem, although the problem will require technical expertise to be solved. The problem may be capable of being adequately defined at the beginning of the problem solving activity, or may be progressively defined through continued iterations of the problem-solving activity.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Competitive systems and practices
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Analyse problem
  • Apply methodology
  • Obtain data and information
  • Review problem definition
  • Review methodology
  • Obtain additional data and information
       
Element: Identify root cause
  • Map causal links for the problem
  • Determine indicators of the problem or the problem precursors
  • Identify causes which can be controlled
       
Element: Develop a solution
  • Develop solutions for controllable causes
  • Determine cost benefit for proposed solutions
  • Investigate proposed solutions for efficacy
  • Select the best available solution
  • Obtain support and authorisations for proposed solution
       
Element: Recognise complex problem
  • Identify a complex issue which needs to be addressed
       
Element: Undertake an initial investigation of the issue
       
Element: Determine initial areas of expertise and data which may be required to analyse the problem
       
Element: Write an initial definition of the problem
       
Element: Develop problem-solving methodology
  • Draft a problem-solving methodology
       
Element: Develop required approaches and protocols for obtaining required data and information
       
Element: Establish group to assist with problem solving
       
Element: Allocate tasks, responsibilities and reporting arrangements to group
       
Element: Develop arrangements for consultation with required people outside of group
       
Element: Obtain data and information
       
Element: Review problem definition
       
Element: Obtain additional data and information
  • Map causal links for the problem
       
Element: Determine indicators of the problem or the problem precursors
       
Element: Identify causes which can be controlled
  • Develop solutions for controllable causes
       
Element: Determine cost benefit for proposed solutions
       
Element: Investigate proposed solutions for efficacy
       
Element: Select the best available solution
       
Element: Obtain support and authorisations for proposed solution
       
Element: Check problem is solved and standardised
  • Monitor indicators of problem and problem precursor
       
Element: Review problem solution and implementation
       
Element: Confirm solution is standardised
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Apply methodology 
Obtain data and information 
Review problem definition 
Review methodology 
Obtain additional data and information 
Map causal links for the problem 
Determine indicators of the problem or the problem precursors 
Identify causes which can be controlled 
Develop solutions for controllable causes 
Determine cost benefit for proposed solutions 
Investigate proposed solutions for efficacy 
Select the best available solution 
Obtain support and authorisations for proposed solution 
Identify a complex issue which needs to be addressed 
 
 
 
Draft a problem-solving methodology 
 
 
 
 
 
 
Map causal links for the problem 
 
Develop solutions for controllable causes 
 
 
 
 
Monitor indicators of problem and problem precursor 
 
 

Forms

Assessment Cover Sheet

MSS407016 - Lead a process to determine and solve root cause for a complex problem
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSS407016 - Lead a process to determine and solve root cause for a complex problem

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: